SKYSTAR FAQ

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When is SkyStar open?

We’re open Monday through Thursday from 11 a.m. to 10 p.m. and from 10 a.m. to 10 p.m. Friday, Saturday and Sunday.

 

Where is SkyStar located?

The SkyStar Wheel is in Golden Gate Park’s Music Concourse between the de Young Museum and the California Academy of Sciences at 1 Bowl Drive. For information about parking and public transit, click here.

 

Do I need a reservation?

Reservations are required for our VIP experience. Reservations are not required for general admission tickets.  General admission tickets may be used any
day or time. 

 

Do I have to bring a printout of my ticket?

A paper ticket is not required. We can scan a paper ticket or a PDF version on your mobile device.

I see that children under 2 ride free. Does my baby need a ticket to board?

Children under 2 do not need a ticket to board.

 

Do you allow strollers on board?

If the stroller fits, you may bring it on board. You may also leave your stroller near the ticket booth before you get in line. Please note there is nowhere to leave your stroller once you enter the line.

 

What time should I arrive? Will I have to wait?

Please arrive 15 minutes prior to a VIP reservation and let the greeter or ticketer know you have arrived.  Reservations are not required for General Admission tickets.  General Admission tickets are first come first served.  If you would like to skip the line, please check out our VIP Experience.

 

How many can fit inside each gondola?

We can seat between 1 and 6 adults inside each gondola. The VIP gondola seats 5. Each person over age 2 must have their own ticket. Children under age 2 may sit in an adult’s lap.

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Do you shut down for rain?

Our gondolas are fully enclosed, so rain won't put a damper on your day. If rain is in the forecast, we recommend bringing an umbrella or raincoat to keep you dry while you wait. SkyStar does operate in rain and fog. In case of inclement weather, please visit our Facebook page for real-time updates.

 

Can we bring outside food/beverage?

We do not allow outside food/drinks in the gondolas. If you’d like to have a picnic before or after your ride on the Wheel, we recommend getting takeout from one of the great local restaurants in the neighborhood.

  

How long does a ride last?

General admission rides are 9-12 minutes, and our VIP experience is about 20 minutes.

 

What are your rider restrictions?

There are no restrictions pertaining to weight, height, or age. 

Is SkyStart ADA accessible?

Yes, our standard gondolas allow for wheelchair access. If access to our ADA ramp is needed, please notify the greeter know before proceeding to the queue line. Please note our VIP gondola is not wheelchair accessible.

 

Are pets allowed?

Only service dogs are allowed inside the gondolas.

 

What is your COVID response?

SkyStar Wheel is committed to our customers, employees and the community! To keep our customers and employees safe, we’ve implemented strict measures to combat the spread of COVID-19. We are following guidance from the CDC as well as the state and local government. Click here to read how we are working to ensure your safety.